Privacy Policy

Effective Date: 25 May 2025

Sculpt by Nurses Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, store, and disclose your personal and health-related information when you engage with our services.

1. What Personal Information We Collect

We may collect the following types of personal and sensitive information:

Your name, email address, and phone number
Information submitted through our website forms
Medical history or relevant health information for treatment purposes
Appointment preferences and service interests
Payment-related details processed through secure third-party platforms

Note: Health-related information is classified as sensitive information under the Privacy Act. We only collect this information with your consent, or where otherwise permitted by law.

2. How We Collect Your Information

We collect information when you:

Submit a contact or enquiry form on our website
Book an appointment or consultation (online or in person)
Communicate with us via phone, SMS, email, or social media
Subscribe to our newsletter, waitlist, or promotional updates

3. Why We Collect Your Information

Your information is collected to:

Respond to your enquiries and manage appointment bookings
Provide personalised, safe, and lawful cosmetic health services
Communicate with you about appointments, treatments, or updates
Send reminders, aftercare information, or promotional material (if consented)
Fulfil our legal, professional, and regulatory obligations (including under AHPRA, the TGA, and state health regulations)

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored securely using:

Appointment management software (e.g., Timely)
Email and cloud storage providers
Encrypted mailing list tools

Some third-party providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with the APPs.

We retain your information only for as long as necessary to meet clinical, operational, or legal requirements.

5. Disclosure of Your Information

We do not sell or rent your personal information.

Your information may be shared:

With registered health professionals or authorised staff at Sculpt by Nurses
With secure third-party service providers that support our operations (e.g., booking systems, payment gateways, secure email, or cloud services)
Where required by law, regulation, court order, or to comply with professional obligations (e.g., AHPRA, TGA)

6. Marketing Communications

You will only receive promotional emails or newsletters if you have explicitly opted in.
You may unsubscribe at any time using the link provided or by contacting us.

7. Accessing or Correcting Your Information

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your information

To make a request, please contact us at:
📧 info@sculptbynurses.com.au

8. Website Cookies & Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to monitor traffic and improve user experience.
You can disable cookies in your browser settings at any time.

9. Complaints

If you believe we have breached your privacy, please contact us at info@sculptbynurses.com.au. We will review and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au

10. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available at:

🔗 https://sculptbynurses.com.au/privacy-policy

Last updated: 25 May 2025